Frequently Asked Questions
Are there additional costs?
This is a difficult question to answer. If the client supplies all of the text and images, there is not usually any additional cost. If there were any, we would discuss with the client first.
Support is included, if, the website is hosted on our own server. Most support is needed because the clients server has been updated or hacked and the client is left to foot the bill.
Can I cancel at any time?
Sure, if you wish to cancel for whatever reason, we would invoice for the work which has been completed.
Of course! We provide support for issues that are not even involved in our day to day duties, just ask.
How do I setup a new email address
Let us do it for you, call 01702 811772 during normal office hours OR email [email protected]
All requests are completed within 24 hours.
Can I use my own hosting company?
Sure, however, many hosting companies like 1&1 restrict services which can make it difficult to keep to deadlines. Karubu has a dedicated server, not based in the USA which means it’s quicker than a magical donkey.
If I want to move my website, is it easy
Very much so, we will even help. Our dedicated server runs on WHM/cPanel which is used throughout the web land.